Product Launch
We officially launch TeleAgent - a brand new AI phone customer service system. This is a self-evolving phone collaboration system that combines the latest Multi-Agent RAG technology.
Core Features
TeleAgent offers three operating modes:
- Full AI Mode: AI handles phone inquiries entirely
- Hybrid Mode: AI and human agents collaborate seamlessly
- Copilot Mode: AI provides real-time suggestions for agents
Technical Highlights
- Real-time semantic analysis
- Automatic call summarization
- Emotion detection and alerts
- Multi-language support